Our Privacy Policy
Last updated: October 2024
At Twist Creative Studio, LLC (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our website (twistcreativestudio.com), services, and products.
1. Information We Collect
We collect both personal and non-personal information to provide and improve our services. Information we may collect includes:
1.a. Personal Information: When you purchase a product, book a service, or contact us, we may collect personal details such as your name, email address, phone number, mailing address, and payment information.
1.b. Non-Personal Information: This includes browsing information such as your IP address, browser type, and website usage data, collected through cookies and analytics tools.
2. How We Use Your Information
We use the information collected to:
2.a. Process transactions and manage your purchases or service bookings.
2.b. Send order confirmations, receipts, and updates related to your purchase or service.
2.c. Provide customer support and respond to your inquiries.
2.d. Send promotional materials, special offers, or newsletters if you opt in for these communications.
2.e. Analyze and improve our website’s performance and user experience.
3. SMS Consent and Communication
3.a. When you provide your phone number and opt in to receive SMS updates, we will use your phone number to send you SMS messages related to your order, booking, or updates on services.
3.b. Important: We do not share phone numbers or SMS consent information with third parties or affiliates for marketing purposes. Your phone number will only be used for communication directly related to your purchase, services, or any requests you’ve made.
3.c. SMS/MMS Content Policies:
3.c.1. Consent: By providing your phone number and opting in to receive SMS or MMS messages, you consent to receiving text messages from us. Standard messaging and data rates may apply, depending on your mobile service provider.
3.c.2. Types of Messages: Messages may include service-related notifications, updates on purchases or bookings, and important reminders related to your transactions or inquiries. We may also send promotional content if you explicitly opt-in for such communications.
3.c.3. Opt-Out: You can opt out of receiving SMS or MMS messages at any time by replying “STOP” to any message or contacting us directly. Upon opting out, you will no longer receive SMS or MMS messages unless you opt in again.
3.c.4. Third-Party Sharing: We do not share phone numbers, SMS consent information, or any related data with third parties or affiliates for marketing purposes. Your phone number will only be used for direct communication regarding your purchases, bookings, or requests.
3.c.5. Message Frequency: The frequency of SMS or MMS messages will depend on your interactions with our services. You will receive messages only when necessary or when you have opted in for specific alerts or promotions.
4. Data Protection and Security
We take your privacy seriously and are committed to protecting your personal information. To safeguard your data, we implement the following security measures:
4.a. Encryption of sensitive information (e.g., payment data) during transmission.
4.b. Secure storage of personal information in our systems.
4.c. Limited access to personal information, restricted to authorized personnel only.
4.d. Regular monitoring and updates to our security systems to prevent unauthorized access or breaches.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience, gather usage data, and personalize content. You can control the use of cookies through your browser settings, though disabling cookies may limit some functionality of our site.
6. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
6.a. Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors, web hosting services) to facilitate transactions and maintain our website.
6.b. Legal Obligations: We may disclose your information if required by law or in response to legal processes.
7. Your Rights and Choices
You have the right to:
7.a. Access and Update Information: You can update your personal details by contacting us.
7.b. Opt-Out of Communications: If you no longer wish to receive promotional emails or newsletters, you can opt out by following the unsubscribe link in those emails. You may also opt out of SMS messages at any time by following the instructions in the SMS.
7.c. Request Data Deletion: You can request the deletion of your personal data by contacting us, and we will comply with your request unless we are required to retain it for legal or contractual reasons.
8. Children’s Privacy
Our services are not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us, and we will take steps to delete that information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Please review this policy periodically for any updates.
10. Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:
Twist Creative Studio, LLC
400 W Capitol Ave., Suite 242-G
Little Rock, Arkansas, 72201
Phone: 833-852-3016
Website: twistcreativestudio.com
Email: [email protected]
By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. Thank you for trusting us with your personal data.